Customer Service Analyst - II

Job Summary

Who We Are

North American Lighting Inc., member of the Koito Group of Companies, is the largest tier one automotive exterior lighting manufacturer in North America. As the market share leader in exterior automotive lighting, NAL provides advanced lighting technology, engineering design expertise, and state-of-the-art production capabilities to auto makers based in North America and around the world.

Our Opportunity

North American Lighting (NAL) is looking for a Customer Service Analyst - II to join our team. The ideal candidate will represent NAL as the direct contact to external customers for the processing of orders from receipt of the order through delivery, and provide support to all NAL departments, especially manufacturing, in understanding the external customer’s expectations for delivery quantity and timing.

Essential Duties & Responsibilities

Your Priorities

• Receives, processes, and analyzes customer orders via manual entry and electronic data interchange, which includes monitoring the iConnect portal as well as interpreting and requeuing data, as required.
• Receives and responds to customer questions, concerns, and issues with courtesy and professionalism.
• Monitors the customer order pulls in Plex, and adjusts the “system parameters” to support needed manufacturing timing at NAL, including customer transit times and logistics notifications.
• Maintains accurate records of customer correspondence.
• Receives, verifies, and communicates the accuracy of customer delivery performance ratings.
• Acts as a support person between the customer and various NAL departments, especially manufacturing.

Requirements

Your Background

• Bachelor’s Degree in Business or a related discipline, plus up to 2 years of Customer Service and/or other related job experience OR
• Associates Degree in Business or a related discipline, plus 2-4 years of Customer Service and/or other related job experience OR
• High School Diploma or GED, plus 4-6 years of Customer Service and/or other related job experience.

Salary Range: $55,000- $65,000

At North American Lighting

Team Member Benefits 

World class health insurance plans 

Award winning 401k plan 

Relocation assistance 

Paid time off (vacation, sick, holidays, etc) 

Supplier discounts (wireless, computer, vehicle, etc.) 

Company sponsored wellness program including gym reimbursement 
 

Diversity at NAL: 

The mission of NAL’s Diversity Committee is to facilitate NAL’s ongoing and continuing efforts to foster a culture and atmosphere of mutual respect, for the benefit of all Team Members from different backgrounds, perspectives, and abilities that represent our communities. 

You can learn more about NAL and our opportunities at jobs.nal.com.