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Warranty Technician - II

Date: Aug 6, 2019

Location: Flora, IL, US, 62839

Company: North American Lighting

Job Summary

Performs evaluation, testing, and failure analysis on warranty parts.

Essential Duties & Responsibilities

1. Returned Part Analysis:
a. Performs analysis of all returned parts to determine failure mode
b. Schedules lab testing and/or performs section analysis, as required
2. Reporting:
a. Enters results of analysis into the appropriate database and prepares reports
b. Reports results of analysis for all returned parts on the appropriate forms
c. Works with launch teams regarding returned parts, failure modes, and countermeasure status
3. Warranty Data Analysis:
a. Evaluates and analyzes specified warranty claim data for trends and effectiveness of past countermeasures
b. Prepares reports on results of analysis, and communicates to department management and launch teams
4. Performs other duties as assigned


5. Associate’s Degree in Engineering, Industrial Technology, or a related technical discipline
6. 2 to 4 years of experience in a related position in a manufacturing environment
7. Strong knowledge, skills, and abilities in the following areas:
a. Technical and mechanical skills
b. Organizational and planning skills
c. Problem solving and analytical skills
d. Computer skills — proficient using standard business software (MS Excel and Word)
e. Written and verbal communications skills
f. Interpersonal skills — to confidently interact with individuals at all levels of authority

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, parental status, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, genetic information, and veteran status or any other characteristic protected by federal, state, or local law.

Requisition ID: 2545

Location: Flora Plant 

Nearest Major Market: Mount Vernon

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