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Warranty Engineer - II

Date: Jul 4, 2019

Location: Flora, IL, US, 62839

Company: North American Lighting

Job Summary

Facilitates the activities required to resolve warranty issues from conception to completion, and assists in warranty claims investigations, root cause analyses, and implementation of countermeasures.

Essential Duties & Responsibilities

1. Verifies and analyzes NAL warranty claims via customer warranty systems, and oversees the testing and analysis of defective products returned to NAL
2. Establishes cross–functional teams to investigate and address warranty claims issues
3. Reviews the reports on the investigation and analysis of warranty claims issues and proposed countermeasures prior to submitting them to management and/or the customer
4. Conducts regular meetings with management to report the status of warranty claims issues, and with internal team members to ensure the timely implementation of required countermeasures
5. Develops and maintains relationship with customers to understand their warranty programs
6. Works with launch teams, product design, and production engineering to address trends and design issues, and to monitor the establishment of countermeasures that affect our products
7. Develops procedures for product analysis to ensure the integrity of QA lab test methods
8. Creates and maintains databases to manage customer warranty issues, track investigation findings, and estimate future warranty claims
9. Develops information for the Lessons Learned Database based on warranty investigation results
10. Ensures compliance with NAL policies, Federal Motor Vehicle Safety Standards (FMVSS), and other required legislation and standards
11. Performs other duties as required



12. Bachelor’s Degree in Engineering, Industrial Technology, or a technical related field
13. 2 to 4 years of experience in Warranty Engineering (Experience with an automotive parts manufacturer and/or an electronics background is preferred)
14. Strong knowledge, skills and abilities in the following areas:
a. Knowledge and understanding of test specifications and gages/tools
b. Analytical, statistical, and problem solving skills
c. Organizational and planning skills
d. Computer skills in MS Office programs, spreadsheet development, and report writing
e. Written and verbal communications and presentation skills
f. Interpersonal skills — confident interaction with individuals at all levels of authority
g. Ability to read and understand blue prints

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, parental status, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, genetic information, and veteran status or any other characteristic protected by federal, state, or local law.

Requisition ID: 2431

Location: Flora Plant 

Nearest Major Market: Mount Vernon

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