Warranty Engineer - II

Job Summary

Who We Are 

North American Lighting Inc., member of the Koito Group of Companies, is the largest tier one automotive exterior lighting manufacturer in North America. As the market share leader in exterior automotive lighting, NAL provides advanced lighting technology, engineering design expertise, and state-of-the-art production capabilities to auto makers based in North America and around the world.  

Our Opportunity 

North American Lighting (NAL) is looking for a Warranty Engineer - II to join our team. The ideal candidate will facilitate the activities required to resolve warranty issues from conception to completion, and assist in warranty claims investigations, root cause analyses, and implementation of countermeasures. 

Essential Duties & Responsibilities

Your Priorities 

• Verifies and analyzes NAL warranty claims via customer warranty systems, and coordinates the testing and analysis of defective products returned to NAL. 
• Establishes cross–functional teams to investigate and address warranty claims issues. 
• Reviews the reports on the investigation and analysis of warranty claims issues and proposed countermeasures prior to submitting them to management and/or the customer. 
• Conducts regular meetings to report status of warranty claims with statistical analysis of failures, and with internal team members to track the timely implementation of required countermeasures. 
• Works with launch teams, product design, and production engineering to address trends and design issues, and to monitor the establishment of countermeasures that affect our products. 
• Creates and maintains databases to manage customer warranty issues, track investigation findings, and estimate future warranty claims. 

Requirements

Your Background 

Bachelor’s Degree in Engineering, Industrial Technology, or a technical related field, plus 2 to 4 years of experience in Warranty Engineering. 

Experience with an automotive parts manufacturer and/or an electronics background is preferred. 

At North American Lighting

Team Member Benefits 

World class health insurance plans 

Award winning 401k plan 

Relocation assistance 

Paid time off (vacation, sick, holidays, etc) 

Supplier discounts (wireless, computer, vehicle, etc.) 

Company sponsored wellness program including gym reimbursement 
 

Diversity at NAL: 

The mission of NAL’s Diversity Committee is to facilitate NAL’s ongoing and continuing efforts to foster a culture and atmosphere of mutual respect, for the benefit of all Team Members from different backgrounds, perspectives, and abilities that represent our communities. 

You can learn more about NAL and our opportunities at jobs.nal.com.